Citizen's Charter - QAD

CITIZEN’S CHARTER

QUALITY ASSURANCE DIVISION (QAD)

 

Specific Function:

To promote and protect accountability and transparency in the Region by ensuring compliance with standards in the performance of roles and functions towards achieving outputs and results by assessing, assuring quality, and monitoring and evaluating performance to obtain accurate, timely, and relevant information that serves as basis for decision-making and continuous improvement in the delivery of basic education services

 

AVAILABILITY OF THE SERVICE:   Monday to Friday  8:00 a.m. to 5:00 p.m.

1.      Issuance of Government Recognition to Private Schools

-          Who may avail of the service?

o   Private School Owners (Preschool/Elementary/Secondary) from different divisions of National Capital Region

-          What are the requirements?

o   Duly accomplished Revised Form 1 with complete documents

o   Indorsement from the SDO

o   Payment of Inspection Fee

 

Step

Activity

Service Provider

Time Frame

Fee

1

Receive application from Records unit

 

Mr. Victor Marquez

5 minutes

None

2

Evaluate and process the application

 

EPS in charge

30 minutes

None

3

Conduct on-site inspection, validation.

 

EPS in charge

1 day

None

4

Prepare inspection report and recommendation based on the findings of the on-site validation.

 

Supervisor

15 minutes

None

5

Review the recommendation.

 

Chief

10 minutes

None

6

Assign recognition number, encode and enter into the database.

 

Mr. Alex Simbajon

15 minutes

None

7

Issuance and signing of the recognition documents.

 

EPs

Chief QAD

Regional Director

10 minutes

None

8

Payment of inspection fee.

 

Cash unit

5 minutes

Php 2,020.00

 

 

 

AVAILABILITY OF THE SERVICE:   Monday to Friday  8:00 a.m. to 5:00 p.m.

 

2.      Issuance of Government Permit to Operate Private Schools

-          Who may avail of the service?

o   Private School Owners (Preschool/Elementary/Secondary) from different divisions of National Capital Region

-          What are the requirements?

o   Duly accomplished Revised Form 1  with complete documents

o   Indorsement from the SDO

o   Payment of Inspection Fee

                                                                             

Step

Activity

Service Provider

Time Frame

Fee

1

Receive application from Records unit and forward to EPS.

 

Victor Marquez

5 minutes

None

2

Evaluate application.

 

EPS in charge

30 minutes

None

3

Prepare evaluation report and recommendations.

 

EPS in charge

15 minutes

None

4

Review and approve the application.

 

Chief QAD

10 minutes

None

5

Assign permit number, encode and enter into  database.

 

Mr. Alex Simbajon

15 minutes

None

6

Issuance and signing of the Government Perit.

EPS

Chief QAD

Regional Director

10 minutes

None

7

Payment of Bond/ Application and Inspection fee

Cash Section

5 minutes

Bond - Php 1,000

Application and Inspection fee – Php 2,035

 

8

Release of Government Permit.

 

Records section

5 minutes

None

 

 

 

 

AVAILABILITY OF THE SERVICE:   Monday to Friday  8:00 a.m. to 5:00 p.m.

 

3.      Issuance of Special Order for Private Schools

 

-          Who may avail of the service?

o   Three (3) Level Private Schools (Secondary)

-          What are the requirements?

o   Form 9 (Application for Issuance of S.O.)

o   Original copies of permanent record

o   Enrollment list

 

Step

Activity

Service Provider

Time Frame

Fee

1

Receive from Records unit the verified applications versus enrolment list.

 

Mr. Victor Marquez

2 minutes

None

2

Evaluate/process student permanent records versus graduation forms.

 

EPS in charge

1 hour

None

3

Encode and enter in the database.

 

Mr. Paulus Manalo

15 minutes

None

4

Review and verified by the EP Supervisor/Chief of QAD.

 

EPS counterpart

Chief QAD

10 minutes

None

5

Signing of the document.

Regional Director

2 minutes

None

6

Release of the Special Order

 

Records unit

5 minutes

None

 

 

 

AVAILABILITY OF THE SERVICE:   Monday to Friday  8:00 a.m. to 5:00 p.m.

 

4.      Evaluation of School Records of Foreign Students/Transferring of Students to the Philippines

-          Who may avail of the service?

o   Foreign students who intend to enroll in the Philippines

-          What are the requirements?

o   Authenticated credentials and scholastic records with Red Ribbon from the Department of Foreign Affairs

o   Request letter for evaluation addressed to the Director

o   Payment for evaluation and documentary stamp

 

Step

Activity

Service Provider

Time Frame

Fee

1

Receive authenticated credentials/scholastic record.

 

Mr. Victor Marquez

5 minutes

None

2

Write request for evaluation addressed to the Regional Director.

 

Student

10 minutes

None

3

Submit the letter request to the Records Section for receiving purposes.

 

Records Unit

3 minutes

None

4

Issuance of Order of Payment

 

Mr. Alex Simbajon

1 minute

None

5

Payment/ evaluation fees / issuance of OR.

 

Cash Unit

2 minutes

Php 45.00

6

Evaluation of the credentials.

 

EPS

30 minutes

None

7

Encode and issuance of Certification of Eligibility

 

Mr. Alex Simbajon

15 minutes

None

8

Signing of the certificate of eligibility.

 

Regional Director

5 minutes

None

9

Submit to the Record Section for releasing

 

Records Section

2 minutes

None

 

Process Flow on Naming, Renaming of Public School

(per application)

 

 

Step

Activity

Service Provider

Time Frame

Fee

1

Receive application from  Records unit.

 

Mr. Victor Marquez

2 minutes

None

2

Evaluate and process the application.

 

EPS in charge

1 hour

None

3

Indorse the application to the National Historical Commission.

 

EPS

15 Days

None

4

Prepare documentation based on the approved document from NHC.

 

Mr. Paulus Manalo

1 hour

None

5

Issuance and signing of the Regional Order.

 

Chief QAD

Regional Director

10 minutes

None

6

PPRD received the copy of the Regional Order

 

Records Section

10 minutes

None

7

Release of the Regional Order.

 

Records Section

5 minutes

None

END OF TRANSACTION

 

 

TOTAL

15 Days, 147 minutes

 

 

 

Process Flow for Establishment of New School, Separation of Annexes,

Merging of Schools/Public Schools /Integrated Schools

(per application)

 

Step

Activity

Service Provider

Time Frame

Fee

1

Receive application from the Records unit.

 

Mr. Victor Marquez

2 minutes

None

2

Re-evaluate and process the application based on the evaluation forms prepared by the Division Evaluation Committee (as per DepEd Order No. 40 s. 2014).

 

EPS in charge

2 hours

None

3

Prepare and review the final evaluation form to be signed by the Regional Inspectorate Team (RIT) – if complete, for encoding.

 

Mr. Paulus Manalo

RIT

1 hour

None

4

Conduct on-site validation.

 

RIT

1 day

None

5

Prepare recommendation based on the on-site validation.

 

RIT

1 hour

None

6

Encode findings and prepare Regional Order.

 

Mr. Paulus Manalo

30 minutes

None

7

Issuance and signing of the Regional Order.

 

Regional Director

10 minutes

None

8

Finance Division and Policy and Planning Division received copy of the approval.

 

Records Section

15 minutes

None

9

Release of the Regional Order.

 

Records Section

5 minutes

None

END OF TRANSACTION

 

 

TOTAL

1 day, 302 minutes